Walgreens Balance Rewards Program Overview
Posted at 7:42 PM on Oct 08, 2012 by I am THAT Lady: Lauren
Walgreens has launched a new loyalty rewards program called Balance Rewards. Members will earn points for purchases and instantly redeem rewards. Below are some questions and answers to help you understand the program and its benefits.
What are balance rewards? Each week Walgreens will offer thousands of points store wide on a variety of products. Points are accumulated and can be redeemed at the below levels. As you can see, for every thousand points, they are worth roughly a dollar.
Q: Have you signed up for Balance Rewards yet?
A:If not, it is easy to join, online , in store (ask your sales associate), on your mobile app, or call 855-225-0400.
For now, you will use your phone number to check out, there is “talk” of them mailing out cards.
Q: Do you need to be a member for sale prices?
A: Yes and No, there is a small window in time where sales prices are still working without the card, however, I would imagine by the end of the month you will need your card in order to get the ad sales price.
Q: Will balance rewards expire?
A:Points will expire 36 months from the day you earn them, but they may expire sooner if you do not have account activity for 6 months. You can monitor your account on your mobile device and online!
Q: Can I purchase more than one of the same item and earn balance rewards in one transaction?
A: Walgreens has updated their system and it is only allowing balance reward offers once per offer per transaction. You will need to do separate transactions if you’re earning points and want to purchase multiples of the same deal.
Q: Will manufactures coupons affect earning balance rewards?
A: Coupons will not have any effect on earning points, particularly when you have to spend a certain dollar amount to earn the rewards, (spend $20.00 and earn 5,000 points), this will be pre coupons.
Q: When will points be reflected in my account?
A: It appears to be right away, I have been checking regularly online and on my mobile app and they are posted immediately with in-store purchases despite Walgreens stating 3-5 days after purchase.
Q:When can I redeem my balance rewards?
A: You can redeem rewards at the levels above, (5,000, 10,000, 18,000 etc). I would be careful when redeeming to ensure you have scanned all of your coupons and register rewards prior to redeeming points. Also, ensure that you balance is sufficient to cover the redeemed points (if your total is $4.55, it will redeem all of the 5,000 points). The cashier will ask you to redeem your points, you can elect the volume of points to redeem.
Q:Are register rewards going away?
A: The answer to this from everything I read is, not right now. They are expected to be eventually phased out.
Q: Can I earn register rewards and balance rewards in the same transaction?
A: Yes you can!
Q: Can I use register rewards and redeem balance rewards in the same transaction?
A: Yes you can!
Q: Can I redeem balance rewards and earn balance rewards in the same transaction?
A: No, even if they are from different manufacturers. I am not sure I like this rule, their whole theory is to “treat” yourself with your rewards…
Q: Can I get a rain check for point promotions?
A: No. This is a huge setback as we know how the products fly off the shelf.
Q: What exclusions are there to redeem my points?
A: You may not redeem points on, Alcohol, dairy, tobacco, stamps, phone/prepaid cards, money orders/transfers, transportation passes, lottery tickets, charitable donations, or pharmacy items or services that must be excluded by law as determined by Walgreens
Q: What do I do when my points do not show up on my receipt?
A: Balance rewards will track at the bottom of your receipt. I always check that they post correctly before I leave the store. The managers do have the capability to add the rewards manually right there in the store, it is a pain so they might not offer, so ask! Customer service call line is always your second option, I have had good luck with them! There is also a feature online when you login to your account.
Q: How do they handle returns when we redeemed points in the order?
A: Once points are redeemed they cannot be added back to your account. Redeemed points will be issued back through store credit.
Q: Are you an AARP member?
A: Check in store for exclusive benefits when you link your membership.
Q: How do I earn more points with Walk with Walgreens?
A: Earn 10 points for every mile you walk. Create your Walk with Walgreens account and log your steps today!
There are a few ways to take advantage of this program and to avoid the pitfalls. I would advise you to utilize your rewards at times when there are large register reward deals. Then use the register rewards to earn points. Remember you cannot redeem points and earn points in the same transaction! I personally see benefit in spending the money up front and building my points to 40,000 and to redeem in one shot on a $50.00 order as they are worth more (1,000 points is worth $1.25 at the 40,000 level). I am suspecting they will have B1G1 sales on toys for Black Friday as well as some great register rewards deals that day and $50.00 will come in handy!
I am actually liking this new loyalty program and was shocked how quickly I have racked up points in the last 15 days and how seamless it has been!
How are you doing with the balance rewards program? What other questions do you have?